Technological advancements have significantly impacted the travel and tourism industry by introducing guest services, communication, reservation systems, and more. These have helped boost operational efficiency, lower costs, improve customer experience and deliver services. Tech tools help travel agencies streamline business operations and improve revenue.
Thanks to technology, global distribution systems (GDSs), established travel sites, and startup travel agencies can get similar hotel and airline bookings, rental vehicles, and other travel items. They also enable travel agencies to customize each client’s travel experience based on their interests and comfort while ensuring their well-being. Below are essential tech tools every travel agency should use.
1. ID scanning software
ID scanning software eases and speeds up the identification process and security checks required at the travel agency. This ensures that only legit customers use the online travel site to book their tickets, improving data breach security. The ID scanner reduces the need for paperwork when recording client data and also improves customer experience. Additionally, ID scanning software streamlines business operations by saving time otherwise spent doing manual verification.
2. Customer relationship management (CRM) software
Finding the rightCRM software and combining it with solid marketing and sales strategy can help a travel agency gain more leads, attract repeat clients, and make more sales. It also helps you mine customer data for marketing and sales insights. Using this data, your marketing team can discover your best customers’ characteristics to help you attract leads with similar qualifications. In addition, your sales team can use the same data to observe the sales pipeline for future decision-making.
Since CRM data helps you identify your clients’ age and spending habits, you can use it to make customized travel suggestions to them, making their experiences more personalized. You can also use CRM data to track customer interactions and streamline customer support.
3. Travel-management software
Travel-management software involves booking and managing travel arrangements for business purposes, tracking, and reporting past trips. It also allows travel agencies to enforce and track travel policies and consolidate travel invoices to help with reporting and expense determination. This helps the agencies simplify buying decisions, centralize employee travel expense records, and regulate corporate travel budgets. Considering its features, consultants, managers, accounting, and sales teams can use the travel management software.
4. Accounting software
Accounting software designed for travel agencies helps automate the invoicing process to reduce human error. It also allows for automatic check printing, which exports data from the invoice, minimizing the time you would use when manually issuing checks. Accounting software also facilitates bank reconciliations and generating reports such as tax reports, sales analysis by travel agents, products, commissions to be paid to travel agents, and more. This software helps save time, minimize the risk of errors, and ensure professionalism in the agency’s accounting system.
5. Tour building software
Tour designing takes a lot of time when done manually, as it involves planning, booking, pricing, and scheduling for each location. The tour building software helps with supplier confirmation, tour publishing tools, inventory system integration, tour templates, insights, and reporting, easing the process.
Tech tools have improved the efficiency of travel agencies while ensuring a good customer experience. The above tools are ideal for every agency looking to streamline its operations.